Vendor account merges

To combine (or merge) Felix vendor accounts, you will need to complete an online request form which will be electronically sent to the Felix Support Team.

You can combine accounts if they pertain to the same legal entity and share matching business numbers.

Please see below FAQs regarding the merging of vendor accounts.

Why does my business have multiple Felix accounts?

The most common scenario is when the organisation who invites you to Felix has different contacts within your business.  

While you were invited by one organisation, chances are a colleague of yours was invited by a separate organisation. This means that while you both have Felix accounts, you can only see RFQs sent by that one organisation that you’re registered against in Felix.  

Combining accounts would bring all this information together, minimising the effort of having to keep your business information up to date across numerous accounts, and giving you and your team members a consolidated view of all RFQ opportunities. 

What are the issues with having multiple accounts?

By having multiple accounts, you may be missing work if invites are sent to an account you don’t know about or can’t access. 

Having duplicate accounts also means extra work for your business in keeping your information up to date across multiple accounts. 

What types of accounts can I combine?

We can merge Felix Vendor accounts, including both Enterprise and Marketplace accounts. We are unable to merge vendor accounts with organisation accounts.

If you have previously created a Searcher account on Felix Vendor Marketplace, we can merge your account into an existing Vendor account. 

Why should I combine my accounts?

Combining your accounts will make it easier for your business to use Felix to its full advantage.  

By combining accounts, you can: 

• Boost relationship management: You and your team members can manage all your relationships with enterprise organisations under a single account. 
• Take advantage of all work opportunities: See all RFQ invites sent to your business under the one account and reduce the risk of missing out on potential work. 
• Create account management efficiencies: Merging accounts means you and your team members manage and maintain one Felix vendor profile to keep your business information up to date. 

Combine multiple vendor accounts to one centralised account to manage Felix

How do I combine my duplicate accounts?

To combine accounts, you will need to complete an online request form which will then be electronically submitted to us.  

1. Complete the online request form. 
2. Upon submission, you will be asked to verify your email. 
3. Our Support Team will then combine your accounts. You will receive an email from us to confirm this has been done. 
4. Should there be a need for any further information, our Support Team will contact you.

Please note that as per our privacy policy, we're unable to share information belonging to other accounts, including the names and email addresses of the account owners. 

Are there any conditions for combining accounts?

To ensure accurate record keeping of critical business details for companies a vendor engages with, it's only possible to merge accounts that have matching business numbers. If two or more accounts belong to separate legal entities, they will need to be maintained as separate accounts.

What happens during an account merge?

When an account merge occurs, all users, services, RFQs, and organisation memberships are transferred from one account to another. The empty account is deactivated once this is complete.

Is it possible to undo an account merge?

Due to the process that takes place when merging accounts, this can't be undone as all information contained within one account is updated to point to the new account. An account merge is a permanent action.

Can I request an account merge on behalf of another business?

Requests for account merges must be received from at least one of the participant parties or an authorised representative. We are unable to accept requests from third parties. This includes forwarded emails.

Does any verification take place before combining accounts?

Once we've received a request to combine accounts, our team will reach out to verify the request with the other account owner. This is a precautionary measure to prevent accidental account merges.